Citizens and Cities : Citizens and Cities
11 EY and citizen-focused cities | 10 | EY and citizen-focused cities Citizens want agile cities where they can go about their lives with ease and efficiency, maintain social connections, access services and readily explore the city. This means services, systems and information must work seamlessly and to the benefit of citizens. Clunky systems, poor information channels and unnecessary delays are seen as a barrier to quality of life. Digital engagement is no longer best practice, but a base expectation of any city institution and service. Quality transport options go a long way to creating an effective working city. The extent of their provision colours many citizens’ view of the city. Citizens want a comprehensive network of connected (public and private) transport options, irrespective of location. They want a system that works cohesively and seamlessly and closes the loop between home and journey start/end points as well as between modes. Predictability and real-time knowledge is all important. 16% 22% public transport is poor or very poor in my city Melbourne Sydney Mobility Without sufficient access and mobility, citizens can feel trapped and their engagement with the city suffers. Two-thirds of citizens are frustrated by traffic congestion. Urban congestion is estimated to cost over $16.5 billion every year, and forecast to reach between $27.7 and $37.7 billion by 20304. “ There are constant upgrades and roadworks, like the level crossing. It can be frustrating but it is (working towards) constant improvements.” (Young family, Outer Melbourne) “ On Facebook people post photos, did you know this and that? It’s creating awareness of what’s on in Melbourne, it comes up on Facebook and increases public awareness of what the city has got.” (Young family, Outer Melbourne) 4 Traffic and congestion cost trends for Australian capital cities, Department of Infrastructure and Regional Development Bureau of Infrastructure, Transport and Regional Economics (BITRE), November 2015 http://bitre.gov.au/publications/2015/files/is_074.pdf Affordability | Agility | Amenity | Safety | Spaces | Opportunity What citizens want in their cities Social agility Citizens expect government and businesses to provide real-time information to inform them of what is on, where it’s on and how to get there. The digitisation of life means that dated or static information is no longer considered true delivery. Social agility is about reaching an informed public on the move. People want to be able to both plan their days and respond spontaneously to what the city has on offer. Clever use of technology to facilitate agility is tangible evidence of a city keeping pace with citizens’ needs.